Updates Effective 2/4/14
Constitution Rug Return Policy
Note: To assist in your selection, sample swatches are now available for a small fee. Please contact us for more information.
20 Day Conditional Money-Back Refund
Unused Return within 20 Days: Within twenty (20) days of receiving your order, we will refund you the purchase price (note: for orders under $75.00, the refund will exclude the $12 shipping/handling charge). You are responsible for return freight charges and to package the product securely.
Please note: refunds will not be issued for used merchandise.
You are responsible to return the rug to us at your expense via a parcel shipping service, or we can issue a UPS call tag to return this product and we will deduct the charge from the original purchase price. In both scenarios, the customer is responsible to box the return product(s) appropriately. Credit will be issued promptly once we have received and inspected the returned product(s).
Returns of rugs 5' x 5' and larger are subject to a 15% restocking fee. Therefore, it is a good idea to carefully measure the room the rug will be utilized in...keeping in mind how much of the room's floor you intend to cover.
No refunds will be issued after twenty (20) days of receipt of rug. If we issue the UPS pick up we will provide the customer with a copy of the UPS call tag charges at time of refund.
Defective Products: Manufacturing defects are rare and our customer satisfaction rate is very high! This is due to the high quality of craftsmanship and the fine materials utilized in all of our braided rugs. However, within 20 days of receiving, if you feel your rug is damaged or defective please contact us immediately explaining the problem. If we feel returning the product is the best option, we will issue an authorization number and call tag. Upon receipt, we will inspect and evaluate the product to determine if there is a manufacturing defect (excluding circumstances caused by wear and tear), at our discretion we will repair or replace the product, paying for the freight charges both ways.
Contact Us: Toll-free 855-253-3409 or Email Us at firstname.lastname@example.org
Our Goal is to Satisfy Each and Every Constitution Rugs' Customer!